The agreement describes detailed roles that both organizations will undertake in the event of an emergency. The responsibilities of the health department include making provisions for at-risk populations during an emergency through notification and early warning; developing and disseminating relevant public health messages; assessing the impact of the emergency on specific populations; and providing technical assistance to the CBO. The responsibilities of the CBO include identifying needs of at-risk populations; coordinating supportive services, nutrition, and shelter; resolving complaints and concerns; communicating between the health department, service providers, and clients; developing a database and notifying the health department of at-risk individuals' locations and specific needs; maintaining a 24-hour helpline; activating community resources; and acting as a client advocate.
One reviewer called the MOU a great example of government working collaboratively with a community partner to ensure that special populations are identified and cared for during a public health emergency. The MOU is adaptable, and it could be used as a template for creating agreements with other CBOs.