"When Words are Not Enough" communications training program for responders

The Woodside Fire Protection District (WFPD) in Woodside, California, along with the Commission for Disabilities for San Mateo County and the San Mateo County Special Education Local Planning Agency (SELPA), developed an educational tool to teach responders simple methods for emergency communications with people who have disabilities and special needs. The program includes a video, written manual, communication booklet, and poster. The manual provides basic information about individuals with disabilities and communication difficulties. The booklet is easy-to-assemble and includes 10 key communication words in English and Spanish, with American Sign Language instructions.

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