Public Health Practices

Grassroots coalition assembles network of community services to meet needs of county's vulnerable populations

A Kansas community coalition and local health agency helps at-risk populations prepare for disasters.

Public health partnership establishes countywide information hotline at local public library

A Kansas library worked with health, academic, and community partners to set up a disaster information call center that provides emergency notifications and year-round preparedness information.

Automated clinic registry simplifies vaccine clinics

During H1N1, The Ohio State University established a hotline to triage ill students and register them for clinic appointments.

Telephone triage and treatment protocol

Decision-making templates and staffing plans for an H1N1 hotline allowed nurses to screen and prescribe antivirals to ill students.

Poison control center used as vaccine safety hotline

A city health agency developed tools to help a local hospital's drug and poison information center respond to H1N1 vaccine safety and adverse event calls.

Public-private partnership increased H1N1 vaccinations

Staff at a health district hotline provided vaccine information to more than 2,000 people interested in attending mass vaccination clinics.

Preparedness exercises allow county to open H1N1 mass vaccination sites

Thanks to the experience gained from previous exercises, a rural Minnesota county was able to quickly open three mass vaccination clinics in October 2009.

Minnesota H1N1 FluLine

Minnesota created the nation's first hotline to screen and prescribe antivirals or clinical evaluation to ill callers during H1N1.

Using call centers to increase surge capacity: projects HEALTH and HELP

Denver Health worked with regional partners to create concepts for using poison control centers as emergency information hotlines during disasters.

Medical Coordination Centers

A concept paper provides a process by which a public health department can provide statewide accessibility to select medical information and home medical treatment during an influenza pandemic. Existing Medical Coordination Centers (MCCs) are proposed as regional centers for public health operations, such as phone banks, home visit dispatch, provision of medical advice, security, Medical Reserve Corps operations, antiviral dispensing, and EMS coordination.

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