Telehealth is a boon—except for many older Americans unable to use it
Telemedicine is booming amid the COVID-19 pandemic, but many older US adults—particularly those who are low-income, male, black or Hispanic, older than 65 years, less educated, living in rural areas, or have disabilities or poor health—are unable to access remote services, cutting them off from healthcare.
In a research letter published today in JAMA Internal Medicine, researchers from the University of California at San Francisco (UCSF) analyzed data from 4,525 patients in the 2018 National Health and Aging Trends Study of Medicare recipients 65 years and older. They looked at issues in which poor hearing or eyesight, problems speaking clearly, possible or probable dementia, lack of Internet-enabled devices or knowledge, or no email or texting use in the previous month could interfere with effective remote visits.
The authors estimated that 38% of all older Americans (13 million), and 72% of those 85 and older, were not prepared for remote healthcare visits because of inexperience with the necessary technology or physical disabilities. Even when another person helped them, 32% of older adults (10.8 million) still weren't able to visit remotely, and 20% (6.7 million) couldn't manage a phone visit because they had dementia or difficulty hearing or communicating.
Adults of advanced age, who often have disabilities and underlying conditions, account for one quarter of US clinic visits, the authors noted. The US Department of Health and Human Services and other agencies have promoted telehealth as a way to reach patients staying home to avoid COVID-19 infection. But patients must have the resources and knowledge to access the Internet, use audiovisual equipment, and communicate without the interpersonal cues usually present during in-person visits.
In a UCSF news release, lead author Kenneth Lam, MD, called for in-home visits for patients with dementia and further innovation in devices, services, and policy to ensure remote access to healthcare for older Americans. "This includes devices with better designed user interfaces to get connected, digital accommodations for hearing and visual impairments, services to train older adults in the use of devices and, for some clinicians, keeping their offices open during the pandemic," he said.
In the study, median patient age was 79.6 years, 69% were white, 21% were black, and 6% were Hispanic.
Aug 3 JAMA Intern Med research letter
Aug 3 UCSF news release
A fourth of Medicare patients lack digital access for telehealth in pandemic
The proportion of Medicare recipients who lacked digital access for remote visits with their healthcare providers in 2018 was highest in patients of color and in those who were 85 years and older, had low incomes, received Medicaid, or had a disability or no more than a high school education, according to a separate research letter published today in JAMA Internal Medicine.
Examining data from 54,749,082 community-dwelling Medicare beneficiaries from the American Community Survey, researchers from the University of Pittsburgh and Harvard Medical School showed that 41.4% lacked a desktop or laptop computer with a high-speed Internet connection, while 40.9% didn't have a smartphone with a wireless data plan, and 26.3% lacked both, revealing wide gaps in access to healthcare amid the current pandemic.
Lack of Internet access varied according to demographics and socioeconomic status, with no digital access in 50.1% of those with incomes at least 100% below the federal poverty level, versus 11.5% of those with incomes at least 400% above that level.
The authors said that Medicare's payment for audio-only visits at the same rate as video and in-person clinic visits may be tied to improved access to care for those without digital access, but the inability to have a video interaction may be linked to increased disparities in access to care.
Expanding programs such as the Federal Communications Commission's Lifeline, which provides lower-cost phone or Internet service to those with incomes 135% or more below the federal poverty level, could help address health inequities. "However, Lifeline does not pay for devices, and patients may also need assistance using technology for video visits," the authors wrote. "Addressing these factors associated with digital access in populations with low socioeconomic status will be important as the use of telemedicine increases."
Aug 3 JAMA Intern Med research letter
US ED visits fell, hospitalizations rose early in pandemic, study shows
While there was a dramatic uptick on hospitalizations during the first 4 months of COVID-19 in the United States, emergency department (ED) visits declined by 42% to 64%—mostly in early March, a study led by Mayo Clinic and Yale University researchers has found.
The study, also published today in JAMA Internal Medicine, involved data from an ongoing trial of opioid use disorder prescribing practices in 24 EDs in five healthcare systems in Colorado, Connecticut, Massachusetts, New York, and North Carolina from Jan 1 to Apr 30.
Declines in ED cases ranged from 41.5% in Colorado to 63.5% in New York. The fewest ED visits occurred the week of Apr 8, after which numbers increased but did not return to baseline.
Hospital admissions rose 36% at Yale New Haven Health during that time, while Mount Sinai Health in New York saw an 149% increase. Hospitalizations at Baystate Health in Massachusetts rose 51.7%, while they increased 29.4% at University of Colorado Health and 22% at University of North Carolina Health.
The authors noted that the changes in ED visits and hospitalization occurred at the same time as state stay-at-home orders and intense coronavirus media coverage. They said that the ED reductions could have been caused by the reluctance of patients with serious illnesses to seek care, avoidance of seeking care for non-emergency care, or increased use of telemedicine.
"The largest declines were seen in the areas that had a lot of COVID-19 cases," lead author Molly Jeffery, PhD, said in a Mayo Clinic press release. "If you think about that, it means that even more people with problems other than COVID-19 must have avoided the ED during this period."
To reassure patients that EDs use more stringent infection-control practices than ever now, the authors said that people who are seriously ill or injured should seek care because they could otherwise experience worsening symptoms, disability, or death. "Public health authorities and health care systems should provide guidance and resources to help patients determine the best place to receive care as the available health care capacity changes during the pandemic," the authors wrote in the study.
Aug 3 JAMA Intern Med study
Aug 3 Mayo Clinic press release