Agency for Healthcare Research and Quality (AHRQ)

Submitted Practices

Using call centers to increase surge capacity: projects HEALTH and HELP

Denver Health worked with regional partners to create concepts for using poison control centers as emergency information hotlines during disasters.

Reopening Shuttered Hospitals To Expand Surge Capacity (National)

Shuttered hospitals possess the structural attributes that may allow them to provide better care, as opposed to other proposed alternate care sites within a community. This lengthy guidance describes the rationale and strategies for re-opening shuttered hospitals to enhance medical surge capacity in a community.

Providing Mass Medical Care with Scarce Resources: A Community Planning Guide (National)

A robust and extensive guide describes mass casualty planning in the essential areas of emergency medical services, hospital/acute care, alternative care settings, palliative care, and legal/ethical issues. A pandemic influenza case study is included to assist planners in preparing for a pandemic event.

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