for August 7, 2013Enhancing Emergency Preparedness and Response

Using hotlines in disaster preparedness and response

A look at how health agencies, universities, and community-based organizations use hotlines and call centers to provide emergency information, vaccine safety guidance, and triage or treatment services during a disaster or infectious disease outbreak.

Triage and treatment

Automated clinic registry simplifies vaccine clinics

During H1N1, The Ohio State University established a hotline to triage ill students and register them for clinic appointments.

Telephone triage and treatment protocol

Decision-making templates and staffing plans for an H1N1 hotline allowed nurses to screen and prescribe antivirals to ill students.

Minnesota H1N1 FluLine

Minnesota created the nation's first hotline to screen and prescribe antivirals or clinical evaluation to ill callers during H1N1.

Vaccine safety

Poison control center used as vaccine safety hotline

A city health agency developed tools to help a local hospital's drug and poison information center respond to H1N1 vaccine safety and adverse event calls.

Public-private partnership increased H1N1 vaccinations

Staff at a health district hotline provided vaccine information to more than 2,000 people interested in attending mass vaccination clinics.

Emergency information

Public health partnership establishes countywide information hotline at local public library

A Kansas library worked with health, academic, and community partners to set up a disaster information call center that provides emergency notifications and year-round preparedness information.

Using call centers to increase surge capacity: projects HEALTH and HELP

Denver Health worked with regional partners to create concepts for using poison control centers as emergency information hotlines during disasters.

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Office of the Vice President for Research, University of MN